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NHS Family & Friends Test

  • NHS Family & Friends Test

Would you recommend our services to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the service that provide your care and treatment.

We welcome all feedback as this enable us to make improvements to the services that we provide.

Thank you to all of you who have taken part in our Friends and Family Survey.

We are delighted with the feedback we have received.

The question asked in asked in our survey was ” How likely are you to recommend our practice to Friends and Family if they need similar care or treatment?”

February 2020

FFT Results

We also asked patients to tell us why they gave us the rating they did and listed below are some examples of what our patients had to say.

“I have been coming to Cressex Dental Practice for nearly 20 years. Very good service. Always pleasant, professional and very caring from reception to Dental room, can’t fault them.”
“Always professional and , always takes time to sort problem and explain treatments”
“Friendly approachable staff, easy access for wheelchairs and nothing is too much trouble. Reception is always helpful”
“Helpful, kind and Supportive.”
“I was well looked after on my first visit. The dentist knew exactly what she was talking about”
“I like everything about this practice. All the Staff are wonderful.”
“Cressex is a very friendly place…I always come out feeling better”

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