01494 528848

Complaints and Feedback

Our aim at Cressex Dental Practice is for all our patients to be delighted with the care and treatment they receive. Whilst we are always pleased to receive positive feedback, we realise that complaints can play a very important role in helping us discover ways in which we can still improve.

If you are not completely satisfied with the service you have received then we would like to hear about any concerns you may have. Similarly, if you have any suggestions about how you feel we may be able to improve our service or simply have some feedback to give us then this would also be very much appreciated.

Experience tells us that most complaints can be quickly and effectively resolved if patients advise a member of staff of their disappointment as it occurs. However, if this is not possible we ask that patients address their complaint in person, by phone, e-mail or letter to the practice manager.

 

Please click here to view our complaints policy